Guest Help

In-Room Safe

Each bedroom includes an in-room safe for small personal items. Program your own temporary code before storing anything inside.

Program your code

  1. With the safe door open, press and release the red button on the back of the door near the hinge.
  2. Listen for 2 beeps and look for the yellow light.
  3. Enter a 3-8 digit code you wish to use as your combination.
  4. Press A within 15 seconds.
  5. Listen for 2 beeps and confirm the yellow light turns off.

Open the safe

  1. Enter the personal code you created.
  2. Press A.
  3. Listen for a beep and look for the green light, which means the correct code was used.
  4. Turn the doorknob clockwise within 5 seconds.

If an incorrect code is entered

  1. After 3 incorrect attempts, the safe will be disabled for 20 seconds.
  2. After another 3 incorrect attempts, the safe will be disabled for approximately 5 minutes.

Before placing items inside

Always test the process and your code before putting anything in the safe.

Checkout reminder

Please remove all belongings and leave the safe open and empty at checkout.

Do not force the safe door. If the safe does not open, contact the host for help.

Casa Tranquila in-room safe keypad with instruction label
In-room safe keypad and setup reminder